{"id":37451,"date":"2018-05-02T09:22:16","date_gmt":"2018-05-02T07:22:16","guid":{"rendered":"https:\/\/maisonclairon.com\/faq-2\/"},"modified":"2025-11-14T14:34:50","modified_gmt":"2025-11-14T13:34:50","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/maisonclairon.com\/en\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.17.6&#8243; background_image=&#8221;https:\/\/maisonclairon.com\/wp-content\/uploads\/2023\/06\/BANDD-2.jpg&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;100px||100px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;|||on|||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#faf6ee&#8221; header_font_size=&#8221;84px&#8221; header_letter_spacing=&#8221;1px&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;31px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_letter_spacing_tablet=&#8221;&#8221; header_letter_spacing_phone=&#8221;&#8221; header_letter_spacing_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>FAQ<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||50px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;|||on|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The jewels<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_toggle title=&#8221;Where are the jewels created?&#8221; open_toggle_background_color=&#8221;rgba(229,218,201,0.26)&#8221; icon_color=&#8221;#807328&#8243; open_icon_color=&#8221;#807328&#8243; _builder_version=&#8221;4.27.0&#8243; title_text_color=&#8221;#807328&#8243; title_level=&#8221;h1&#8243; title_font=&#8221;Open Sans|||on|||||&#8221; title_font_size=&#8221;14px&#8221; title_letter_spacing=&#8221;1px&#8221; title_line_height=&#8221;1.3em&#8221; body_font=&#8221;||||||||&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_margin=&#8221;||-2px|&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#807328&#8243; border_width_top=&#8221;2px&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Each piece of jewelry is handmade to order in the Maison Clairon workshop in Villeneuve les Avignon.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Do you have sales outlets or a boutique?&#8221; open_toggle_background_color=&#8221;rgba(229,218,201,0.26)&#8221; icon_color=&#8221;#807328&#8243; open_icon_color=&#8221;#807328&#8243; _builder_version=&#8221;4.27.0&#8243; title_text_color=&#8221;#807328&#8243; title_level=&#8221;h1&#8243; title_font=&#8221;Open Sans|||on|||||&#8221; title_font_size=&#8221;14px&#8221; title_letter_spacing=&#8221;1px&#8221; title_line_height=&#8221;1.3em&#8221; body_font=&#8221;||||||||&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_margin=&#8221;||-2px|&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#807328&#8243; border_width_top=&#8221;2px&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>All Maison Clairon jewelry is sold exclusively through its e-shop.<\/p>\n<p>and in his store, 11 rue des R\u00e9collets, Villeneuve les Avignon.<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I don&#039;t know which model or set to choose. Can you give me some advice?&#8221; open_toggle_background_color=&#8221;rgba(229,218,201,0.26)&#8221; icon_color=&#8221;#807328&#8243; open_icon_color=&#8221;#807328&#8243; _builder_version=&#8221;4.27.0&#8243; title_text_color=&#8221;#807328&#8243; title_level=&#8221;h1&#8243; title_font=&#8221;Open Sans|||on|||||&#8221; title_font_size=&#8221;14px&#8221; title_letter_spacing=&#8221;1px&#8221; title_line_height=&#8221;1.3em&#8221; body_font=&#8221;||||||||&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_margin=&#8221;||-2px|&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#807328&#8243; border_width_top=&#8221;2px&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\">Please do not hesitate to contact me on 06 42 61 31 88. I will be happy to advise you. <\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||50px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;|||on|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Controls<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_toggle title=&#8221;What are the delivery times?&#8221; open_toggle_background_color=&#8221;rgba(229,218,201,0.26)&#8221; icon_color=&#8221;#807328&#8243; open_icon_color=&#8221;#807328&#8243; _builder_version=&#8221;4.22.0&#8243; title_text_color=&#8221;#807328&#8243; title_level=&#8221;h1&#8243; title_font=&#8221;Open Sans|||on|||||&#8221; title_font_size=&#8221;14px&#8221; title_letter_spacing=&#8221;1px&#8221; title_line_height=&#8221;1.3em&#8221; body_font=&#8221;||||||||&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_margin=&#8221;||-2px|&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#807328&#8243; border_width_top=&#8221;2px&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>All orders are dispatched within 4 to 5 working days after validation and payment.<\/p>\n<p>When your jewel is ready, we&#8217;ll send you an email to let you know it&#8217;s ready for shipment,<\/p>\n<p>the tracking number is not given automatically, you can request it by e-mail.<\/p>\n<p>Packages are sent from the Maison Clairon workshop via La Poste by recorded delivery or Chronopost. <\/p>\n<p>Delivery time is estimated at 2 to 3 days, subject to the smooth operation of postal services.<\/p>\n<p>Deliveries to French overseas departments and territories (DOM-TOM) and abroad are longer and more variable.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;My order is urgent. What should I do?&#8221; open_toggle_background_color=&#8221;rgba(229,218,201,0.26)&#8221; icon_color=&#8221;#807328&#8243; open_icon_color=&#8221;#807328&#8243; _builder_version=&#8221;4.16&#8243; title_text_color=&#8221;#807328&#8243; title_level=&#8221;h1&#8243; title_font=&#8221;Open Sans|||on|||||&#8221; title_font_size=&#8221;14px&#8221; title_letter_spacing=&#8221;1px&#8221; title_line_height=&#8221;1.3em&#8221; body_font=&#8221;||||||||&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_margin=&#8221;||-2px|&#8221; custom_padding=&#8221;|||&#8221; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#807328&#8243; border_width_top=&#8221;2px&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"p1\">All jewelry orders are shipped within 4 to 5 working days after validation and payment.<\/p>\n<p class=\"p1\">If your order is urgent, call me and I&#8217;ll give it priority.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What are the return procedures?&#8221; open_toggle_background_color=&#8221;rgba(229,218,201,0.26)&#8221; icon_color=&#8221;#807328&#8243; open_icon_color=&#8221;#807328&#8243; _builder_version=&#8221;4.27.4&#8243; title_text_color=&#8221;#807328&#8243; title_level=&#8221;h1&#8243; title_font=&#8221;Open Sans|||on|||||&#8221; title_font_size=&#8221;14px&#8221; title_letter_spacing=&#8221;1px&#8221; title_line_height=&#8221;1.3em&#8221; body_font=&#8221;||||||||&#8221; background_color=&#8221;rgba(0,0,0,0)&#8221; custom_margin=&#8221;||-2px|&#8221; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; border_width_all=&#8221;0px&#8221; border_color_all=&#8221;#807328&#8243; border_width_top=&#8221;2px&#8221; border_width_bottom=&#8221;2px&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>If the jewel is not to your liking, you have 14 days from receipt of your order to return the product and request a refund without penalty, except for the cost of return.<\/p>\n<p>Accessories must be accompanied by the invoice and must be in their original condition and packaging.<\/p>\n<p>Accessories must not have been worn. Maison Clairon will proceed with the reimbursement within 14 days from the day we have been informed of your decision to retract. However, shipping costs will not be reimbursed and will remain the responsibility of the customer.  <\/p>\n<p>Return address: Maison Clairon &#8211; 11 rue des R\u00e9collets &#8211; 30400 Villeneuve les Avignon<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQThe jewelsEach piece of jewelry is handmade to order in the Maison Clairon workshop in Villeneuve les Avignon.All Maison Clairon jewelry is sold exclusively through its e-shop. and in his store, 11 rue des R\u00e9collets, Villeneuve les Avignon. &nbsp;Please do not hesitate to contact me on 06 42 61 31 88. 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